1.This first part of the Individual Research Project is an Outline and Annotated Bibliography. The
Outline should provide a very brief
tline should provide a very brief overview of what you think you will do in the Policy Brief.
The Annotated Bibliography requires you to summarize at least three peer-reviewed scholarly
sources you will cite in the Policy Brief.
This assignment is designed to get you thinking about your topic in a way that clearly anticipates
the writing you will do for the Policy Brief. We want you to brainstorm and do a bit of research
well in advance of the deadline for the Policy Brief and, most importantly, we want you to put
your ideas down on paper so that we can give you feedback before writing the actual Policy
Brief. In other words, we are asking you to submit an Outline and Annotated Bibliography so
that we can help you write the best Policy Brief possible.
Your Outline should be divided into the following five sections and should be written in
I. Audience: Identify the audience you are addressing and consider what that audience
is interested in. Who are you talking to in the Policy Brief and what does this suggest
about the approach you should take? (75-100 words).
II. Problem: State how you know the issue exists. What is the proof that students need
to improve this skill? (125-150 words).
III. Importance of Problem: Indicate why this problem matters. What are the
consequences of the problem not being addressed? Why do students need to improve
this skill? (100 words)
IV. Solution: Identify your preferred solution. What solution will work in your context
and why? (75-100 words)
V. Alternative Solution: Identify at least one other possible solution. What other
solutions did you consider? (75-100 words)
The total length of the Outline should be between 450 and 550 words.
When you submit your Outline, you must also include an Annotated Bibliography. An Annotated
Bibliography is an alphabetical list of research sources that provides bibliographical data (the
title, author, date, publisher, etc.) and a short summary or annotation of the source.
Your Annotated Bibliography should contain a minimum of three scholarly or peer-reviewed
sources, each with an accompanying annotation that is between 150 and 250 words long. The
annotations must summarize the research question or thesis, research methodology, results, and
conclusion. Annotations must include summaries and paraphrased information, NOT quotations.
A good annotation will include two separate paragraphs: 1) a paragraph summarizing the
research question or thesis, research methodology, results and conclusion; and 2) a paragraph
commenting on why this source is relevant for your research.
2.Effective Consumer Relations
You are working as a manager in a local hospital. You received some patient satisfaction survey data, and
patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator
> = 9.2
Overall patient satisfaction with doctors
> = 9.2
Average patient wait time
< = 15 minutes
Overall patient satisfaction with hospital
> = 9.2
Complete the following prompts based on the chart provided above.
Patient satisfaction strength
Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
Patient satisfaction weakness
Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
Patient satisfaction opportunity
Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
Explain the importance of effective consumer relations in the health care industry.
Consider the role data (e.g., surveys) plays in effective consumer relations.
Consider the role communication plays in effective consumer relations.
Cite any peer-reviewed, scholarly, or similar references used to support your assignment
[Insert references used]
Click the Assignment Files tab to submit your assignment.