patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator
Current Performance
Goal
Hospital cleanliness
8.2
> = 9.2
Overall patient satisfaction with doctors
7.6
> = 9.2
Average patient wait time
13 minutes
< = 15 minutes
Overall patient satisfaction with hospital
9.7
> = 9.2
Complete the following prompts based on the chart provided above.
Patient satisfaction strength
Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
Patient satisfaction weakness
Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
[Insert Response]
Patient satisfaction opportunity
Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
[Insert Response]
Explain the importance of effective consumer relations in the health care industry.
Consider the role data (e.g., surveys) plays in effective consumer relations.
Consider the role communication plays in effective consumer relations.
[Insert Response]
Cite any peer-reviewed, scholarly, or similar references used to support your assignment
[Insert references used]
Click the Assignment Files tab to submit your assignment.