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Website Privacy Policy

TutorEye.com takes your privacy seriously. We know you trust us to help with your homework and we want you to know that you can trust us with your personal information.

Why We Need Your Personal Information

Our goal is to collect only the information about our users and their use of our services that will help us provide the best online experience possible. Our primary goals in collecting information are to provide and improve our Site, Application, services, features and content, to administer your use thereof and to enable users to enjoy and easily navigate the Site and Application.

TutorEye.com Direct is personal, and one-to-one. So, we need to collect some personal information from you to set up your account with us. Here are some of the things we need your personal information to be able to do:

  • Make your tutoring sessions personal
  • Store all of your past sessions, so you can review them anytime
  • Complete your purchases
  • Contact you about your account
  • Send you newsletters by mail or email about our service
  • Ask you for your feedback to help make our service better
  • Respond to your email requests for information and/or customer service

You trust us with your Personal Information. So, we do everything we can to make sure your information is safe in our systems.

What Information we collect

1. Registration and Other Information You Provide

The Services may collect "Personal Information" (which is information that can be used to identify or contact a specific individual, such as your name and email address), account information (such as a password or other information that helps us confirm that it is you accessing your account) and demographic or other information (such as your school, gender, age or birthdate and zip code and information about your interests and preferences). We will also collect payment information (typically, credit card account information) if you choose to purchase products or services through the Services. Some Services may allow you to use the Service to offer your own products or services for sale (e.g., registering as a tutor on our website) If you use the Services for such purposes or in any other manner that may necessitate payment from TutorEye to you, we may collect additional information from you, such as your Social Security Number or taxpayer identification number, as necessary to facilitate payment and to comply with related legal obligations. Any information combined with Personal Information will be treated as Personal Information.

2. Your Profile, Community Forums and User Content

You may have the opportunity to create a profile, which consists of information about you, which may include Personal Information, photographs, information about your academic and work history, your interests and activities, your use of the Services and other information ("Profile"). Some of the information in your Profile may be visible to third parties or to everyone, depending on the nature of the information and the privacy settings you choose when you sign in and go to your Account on the website or other Services where you created your Profile. TutorEye may also make the information contained in your Profile accessible through means other than the TutorEye website (such as through an app or an application programming interface (API)). Your Profile may also be indexed by and displayed by internet search providers when someone searches for your name. TutorEye does not control how frequently third-party search engines update their indexes; consequently their information may be outdated and still available for a period of time even if you discontinue use of the service.

Note that in order to provide services and opportunities to you, educational organizations, scholarship providers and other third parties may be able to review certain information in your Profile for some of the Services, whether or not you have limited public access to that information. You may have the opportunity to control whether this information is shared, but some information may be shared automatically -- all as disclosed on the website or other Service where you created your Profile. TutorEye does not share your contact information (email, full postal address or phone number) with those third parties unless you request or agree to that sharing. However, TutorEye may send you information and offers from third parties and information about the Services, and you may not be able to opt-out from these messages without closing your account.

The Services may provide you the opportunity to participate and post content publicly in forums, through interactive features and through other communication functionality ("Community Forums"). You may choose, through such features or otherwise, to submit or post reviews, problems, suggestions, ideas, solutions, questions, answers, class notes, course outlines, comments, testimonials, feedback, messages, images, videos, text or other material ("User Content"). Your User Content may also be posted in your Profile. In addition, if you choose to submit User Content for review or instruction by another user as part of a tutoring lesson, your User Content may be publicly posted to the Profile of your tutor as part of the tutor's portfolio of work, including any Personal Information you included in the applicable User Content] Please think carefully about what you post and before including Personal Information in your User Content. You may edit or remove your Profile information, but you may not be able to remove answers or postings or other uploaded User Content on some Services. To request removal of content you posted publicly on the Services, contact us at legaldept@tutoreye.com . We will honor removal requests received from registered users who are minor residents of California, unless otherwise excepted by law, and where otherwise required by law. Other removal requests received, may, in our sole discretion, be honored or refused. In some cases, we may remove only your Personal Information but maintain the rest of your User Content. Note that removal of public postings does not ensure complete or comprehensive removal of the content or information posted.

Note that anything you post to a Community Forum may be public. If you choose to voluntarily disclose Personal Information in your Profile or a Community Forum, that information will be considered public information and the protections of this Privacy Policy will not apply. In addition, the Services may allow members to communicate and collaborate with each other, including some Services that allow members to engage in one-on-one communication using a video chat or text chat feature. If you create an account, participate in a Community Forum or choose to communicate with others through the Services, certain information about you may be disclosed in connection with your or others' use of the Services, including certain information about you and your network (such as your name and profile photo, the number of your connections, and the names and pictures of your connections). Our servers may record and we may retain records of the content of any such user-to-user communications.

We allow other users to use contact information they have about you, such as your email address, to find you, including through contact importers and search, and they may also contact you through the Services.

3. Third Party Services, Social Media Platforms, and Information Third Parties Provide

About You

Third parties may provide us with information about you. For example, if you are on a third party web site, and you opt-in to receive information from us, that third party will forward information about you to us so that we may contact you as requested.

The Services may permit interactions between the Services and a third party web site or service, such as enabling you to "like" a product within our Services or "share" content to other web sites. If you choose to "like" or "share" content or to otherwise post information from or via the Services to a third party web site, feature or application, that information may be publicly displayed, and the third party web site may have access to information about you and your use of our Services. Similarly, if you post information on a third party platform that references TutorEye or one of the Services, your post may be published on our Services in accordance with terms of that third party. These features may collect your IP address or other Device Identifier , which page you are visiting on our web site, and may set a cookie to enable the third party feature to function properly. Third party features and applications are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

You may also choose to participate in a third party application or feature through our Services (such as logging in through Facebook Connect or otherwise linking the Services with another web site or interactive service) or on a third party web site or service (such as one of our Facebook applications or a similar application or feature on a third party web site or service) through which you allow us to collect (or the third party to share) information about you, including personal information. Information about you, including your name and profile photo, may be shown to other users of the Services if you are logged in through the Services or through a third party web site or service. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. When you choose to participate, you may be opting to link your activity on our Services with that third party web site or service, which may then collect information about your visits to our Services and may publish that activity as you request to your profile or similar feature with that third party (such as if you choose to share a purchase you made on TutorEye.com with your connections on the third party website). In some instances, we may require that you participate in the Services through a third party application or feature and, if you choose not to authorize or use the required third party application or feature, you will not be able to use the applicable Service.

The information we collect is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third party web site and service. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected.

We also may supplement the information we collect with outside records from third parties in order to provide you with information, services or goods you have requested, to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from those other sources with information we collect through the Services. In those cases, we will apply this Privacy Policy to the combined information.

4. Information TutorEye Collects Automatically When You Access The Services

Like other websites and online services, we and our analytics providers and other third party service providers may automatically collect certain "Usage Information" whenever you access and use the Services, including, without limitation, by viewing information about a course or school, renting a textbook, ordering food, asking or answering questions, viewing another user's Profile, sending a message, searching for a person or information, or by clicking on an advertisement.

Usage Information may include the browser and operating system you are using, the URL or advertisement that referred you to our Services (if applicable), the search terms you entered into a search engine that lead you to our Services (if applicable), all of the areas within our Services that you visit (including information about any ads you may view), and the time of day you used the Services, among other information. We may use Usage Information for a variety of purposes, including to tell you about people or events nearby, to provide special offers, to serve advertisements, to select appropriate content to display to you, and to enhance or otherwise improve the Services and our products.

In addition, we automatically collect your IP address or other unique identifier ("Device Identifier") for any computer, mobile phone or other device (any, a "Device") you may use to access the Services. A Device Identifier is a number that is automatically assigned to your Device used to access a Service, and our servers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the Device used to access a Service. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.

Usage Information is collected via tracking technologies, including:

Log Data: When you visit our website, whether you are a customer of TutorEye or are just browsing the website, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our website, pages that you visit, the time spent on those pages, information you search for on our website, access times and dates, and other statistics. We use this information to monitor and analyze use of the website and for the Site and Application’s technical administration, to increase our Site and Application’s functionality and user-friendliness, and to better tailor it to our visitors’ needs. We also use this information to verify that visitors to the website meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes.

Cookies: Cookies are files that your Web browser puts on your computer when you visit a Web site. We use cookies to tell us how often you visit our site, and what pages you go to on our site. Sometimes we use files from other companies (called third-party cookies) to help us see where people go on our website, to improve our services and the performance of our advertising. Unless you give us permission, the cookies we use do not store any personally identifying information. For example, If you choose the option to “remember my email address” on our login page, we will store the information we need to identify you on your next visit in a cookie on your computer.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

Web Beacons: We, as well as our affiliate program partners, service providers, and other third parties, may employ a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on our Services by informing us of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users for our affiliate program. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. This information is used to help improve the overall quality and experience of our Services. We tie the information gathered by clear gifs to our customers' personal information.

An Embedded Script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third party service provider and is deactivated or deleted when you disconnect from the Services.

In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes.

5. How do we Respond to Do-Not-Track Signals

Many web browsers such as Chrome, Mozilla Firefox and Internet Explorer give users the ability to disable, reject, or turn off cookies and other tracking technologies. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the website.To find out more about "Do Not Track", please visit http://www.allaboutdnt.com.

6. Phishing

Identity theft and the practice currently known as "phishing" are of great concern to TutorEye. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your identification in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

How we use your information

We use information about you, including Personal Information, the information you provide in your Profile, User Content, and Usage Information to: (1) allow you to participate in features we offer or to provide related customer service, including, without limitation, to respond to your questions, We tie the information gathered by clear gifs to our customers' personal information. complaints or comments; (2) tailor content, recommendations and offers we display to you, both on the Services and elsewhere online; (3) process a transaction you initiate; (4) provide you with information, products, services, or suggestions; (5) send or display to you and others using the Services special offers or advertisements from us, our advertisers, or third-parties; (6) process your registration with our Services, including verifying your e-mail address is active and valid; (7) improve the Services and our products, and for internal business purposes, including the measurement of ad effectiveness; (8) contact you with regard to your use of the Services and, in our discretion, changes to our policies; and (9) permit other TutorEye users to contact you, and vice versa; (10) to provide you with location features and services (e.g., telling you about local deals and events); and (11) as described in the Privacy Policy and for purposes disclosed at the time you provide your information or otherwise with your consent.

Note that we may create, facilitate or display social advertisements, whereby your name and profile photo may be used to advertise products and services to your network based on your use of the Services and your interactions with TutorEye and third parties through the Services (a "Social Ad"). If we are utilizing Social Ads on one of our Services, you will be able to opt-out through your account settings for that Service.

Please note that information submitted on the Services via a "Contact Us" or other similar function may not receive a response. We will not use the information provided via these functions to contact you for marketing purposes unrelated to your request unless you agree otherwise.

Information Sharing

TutorEye does not share your Personal Information with third parties for their marketing purposes without your consent. TutorEye may share non-Personal Information, such as aggregate user statistics, demographic information and Usage Information with third parties, including advertisers, content providers, and analytics providers; and third parties may collect non-Personal Information when you visit the Services. We also may share your Personal Information with third parties with your consent, as disclosed at the time you provide us with information, and as described below or otherwise in this Privacy Policy:

1. Educational Institutions: We work with colleges, universities, scholarship providers and educational institutions ("Educational Institutions") to provide targeted recruiting and outreach to some of our members. For some of our Services, we may allow Educational Institutions to review information in your Profile (such as hometown, grade point average, and graduation year), whether or not you have chosen to restrict public access to some of that information. We do not share your contact information (email address, full postal address or phone number) with these Educational Institutions without your consent, but we may send you information on their behalf. This is a fundamental element of some of our free Services. In addition, you may indicate that you would like to receive additional information from Educational Institutions or other third parties and we will then share your information with those parties so that they may contact you per your request. We are not responsible for the privacy policies and practices of third parties. If you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly.

2. When You Request That We Share Your Information. We may offer opportunities and features through the Services that are brought to you by a third party or that otherwise involve sharing your information with a third party. If you request or agree at that time to have your information shared, your information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. This includes, without limitation, instances in which you use our Services to purchase products or services provided, in whole or part, by third parties, such as when you use our Service to order food from a local restaurant. You also may request, sometimes through your use of an interactive feature, a widget or third party application, that we share information about you with a third party and we will typically do so under those circumstances.

3. Service Providers. We will share your Personal Information with third parties to provide services to us or you in connection with the Services, but subject to confidentiality obligations which limit their use and disclosure of such information. If you purchase any products or services, our billing partner will receive billing and financial information (e.g., credit card numbers) necessary to process your charges, including your postal and e-mail addresses, depending on your payment method.

4. Administrative, Legal Reasons & Academic Integrity Investigations. We may also disclose your information, including Personal Information, in response to a subpoena or when required by law; to defend our rights; in response to a written request from law enforcement regarding an investigation into criminal activity that may have occurred through or in any way using TutorEye's Services or property; to provide information to a claimed owner of intellectual property who claims that content you have provided to us infringes on their rights; upon request of an academic institution connected to an investigation into academic integrity; to protect and/or defend any applicable Terms of Use or other policies applicable to the Services; or to protect the personal safety, rights, property or security of any organization or individual. We may also use Device Identifiers, including IP addresses, to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies in our discretion. These disclosures may be carried out without notice to you.

5. Business Transitions TutorEye may share Personal Information with its parent, subsidiaries and affiliates, primarily for business and operational purposes. In the event that TutorEye goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, or other corporate change, including, without limitation, during the course of any due diligence process, your information, including Personal Information, will likely be among the assets transferred. You will be notified via email and/or a prominent notice on Services of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. This Privacy Policy will become binding upon the new owner of the information until amended.

Testimonials

We display personal testimonials of satisfied customers on our Services in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at legaldept@tutoreye.com.

Links to Other Sites

Our Site and Application contains links to other websites. If you choose to click on a third party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, or collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Changing or Deleting Your Information

All TutorEye Users may delete the Personal Information provided via the Site and Application by contacting us. If you would like us to delete your account in our system, please contact us at support@tutoreye.com with a request that we delete your Personal Information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes. TutorEye also allows its user to delete comments and collections created.

Security

TutorEye places high importance with safeguarding your information. We use SSL (Secure Socket Layer) to encrypt information transmitted over the internet. We employ reasonable physical, technological, and administrative security measures and attempt to ensure they are applicable under the circumstances. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

International Transfer

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, TutorEye transfers Personal Information to the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Children's Privacy

We understand how important privacy is to you, which is why we are committed to creating a safe and secure environment that children of all ages can enjoy when learning.

You and Your Parents Control Your Personal Information

You can visit the Your Account section of this website anytime to see personal information we have collected about you, and you can tell us if you want to receive any promotional mail or email from us.

We do not collect information about children unless they attempt to register for an Account. If you are under age 13, a law called the Children's Online Privacy Protection Act (COPPA) says that we must have a parent's permission before we may collect and use your Personal Information. We will need this permission before we are able to create an account for you or provide you with any tutoring.

When registering for an Account, the child will be directly asked for his or her date of birth (to determine age) and a parent or guardian’s email address. We will send an email to the parent or guardian’s email address with instructions about how to register for an Account and to create a child’s Account. If the parent or guardian does not respond, all information collected from the child is deleted. Once the parent or guardian registers, he or she can set up a child Account and create a username, password and, optionally, provide the gender of the child.

Note to parents of children under the age of 13: You are welcome to contact us at legaldept@tutoreye.com to review any identifiable information we have collected about your child. If you desire, you may request that we delete this information and/or specify that we collect no more of your child's information. Please note that we will need to verify the identity of anyone requesting information about a child to ensure that the person is in fact the child's parent or legal guardian, and that a request for us to delete all personal information about a child requires us to cancel the child's tutoring account.

Changes To This Privacy Policy

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. You are advised to consult this policy regularly for any changes.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at:
TutorEye Inc.
12883 Carriage Heights Way
Poway, CA - 92064
support@tutoreye.com