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TutorEye Support Center
Frequently Asked Questions
  • How does TutorEye.com work?Show Answer

    TutorEye.com is a wonderful online solution for every parent whose child is on the brink of choosing the path that will help him forge his career ahead. Here our mission is to provide an efficient, individualized online tutoring service that can help school and college going students, every day.

    It is a fully online tutoring service with 1000’s of fun & short videos and quizzes from best teachers across the world. A student can get unlimited access to all the courses and a tutor 24/7 in Math, Science, English and various Test Preps. Learning sessions take place in our easy-to-use online classroom, which runs in the web browser. Our tutors provide one-to-one tuition through our online classroom removing the hassle and cost of travelling. Students can enjoy tuition from their home at their own comfort level.

     
     
  • How is TutorEye.com different from other tutoring services?Show Answer

    Our strengths, passion for education and rigorous preparation are what sets us apart. Unlike other online tutoring services, TutorEye doesn’t offer only tutoring. We have 1000’s of fun and short videos from the best teachers across the world carefully chosen for you. Learn on your own schedule with our self-paced video lessons and take practice tests to make sure you're prepared. We have many online quiz sites for your deeper understanding and also In-house quizzes that will assess your progress and keep a track of your learning progress. All these facilities are free of cost! But still if you have some doubts in your mind, you can get an on the spot online tutor to help you out. The online learning is easy to adapt and is an effective way to learn at the comfort of home. Our focus is on quality education, and we achieve that through accredited and experienced educators.

     
     
  • How safe is TutorEye.com? Or Is the website child-safe?Show Answer

    At TutorEye, teaching is not just a profession. For us, it is a commitment and a matter of pride and responsibility. The safety of our users is a top priority at TutorEye. TutorEye.com is personal, and one-to-one. So, we need to collect some personal information from the student to set up their account with us. We do everything so that we can make sure this information is safe in our systems. All tutoring sessions are recorded, and we also ask for personal information from our tutors during signup to verify their identity. Tutors are personally interviewed before they join our website.

     

  • What qualifications do the tutors have?Show Answer

    TutorEye always shows preference to the friendly, professional, supportive teachers from top tier colleges, who can understand student psychology. Here, qualifications and experience vary between tutors, but you can view individual qualifications in each tutor’s profile. At the minimum, TutorEye tutors are required to have a bachelor’s degree, but many have anything up to a doctorate in a particular subject.

     
  • How do you ensure quality?Show Answer

    TutorEye is all about great minds, concentrating in passion and hard work into academics so that our learners get the best they deserve! All of our tutors are understanding, approachable and are personally interviewed by our team to ensure they are well motivated, strong communicators. They are not just the teachers but mentors as well, who know student’s psychology to the core. In addition, you may wish to read feedback from others who have previously worked with that tutor to help you make your choice; all parents and tutees are invited to leave feedback after each session they hold with a tutor, which then appears on the tutor’s profile.

     
     
  • How are tutors verified?Show Answer

    Strict selection criteria- We find bright subject specialists who study at leading universities and achieved top grade

    Personal interviews- Personality and communication skills are very important to us, so we interview each tutor individually

    TutorEye guarantee- We strive to find the best tutors. If you aren't completely satisfied with our Tutor, then it's a free session.

     
     
  • How does online tuition differ from tuition in person?Show Answer

    Online teaching is easy to adapt and is an effective way to learn at the comfort of home. We know that best learning happens when a teacher personally spends time with a student to teach him/her using a notebook shared between them. This is precisely what shared Whiteboard replicates for student and teacher sitting thousands of kilometres away. Instead of travelling to your tutor’s home or meeting them elsewhere, tutorials are conducted through an online classroom (with a digital whiteboard). You will still benefit from individual sessions that are tailored to your needs. You can arrange tutorials whenever and from wherever you like, meet a variety of tutors before you decide to book, watch back tutorials after they take place, save time spent on travelling especially in extreme weathers and pay as you go without having to commit to a minimum number of tutorials.

     
  • What are the technical requirements for TutorEye.com?Show Answer

    To complete a session on TutorEye, you will need a computer with a stable internet connection, speakers/audio, and, at least, a microphone (the one built into your computer is fine). We highly recommend a webcam and headphones, as TutorEye sessions are based on live video chat. No downloads are required.

     
     
  • How do I create an account?Show Answer
    • Go to TutorEye.com

    • Click the Sign Up button in the top right corner

    • Select whether you are a Student or Tutor

    • Register using a social network authentication, or via an email address and password (for students and parents only) Complete your profile information.

  • Do I need to have money in my account to view the videos and quiz on the TutorEye?Show Answer

    No. All the videos and quiz are available free of cost. You need money in your account only if you want to start an online tutoring session.

  • How can TutorEye help me?Show Answer

    TutorEye provides you unlimited access to all the courses available, and you can track your learning progress by attempting various quizzes.Take a look at a complete list of the subjects covered on the website. We have a team of dedicated teachers to whom you can ask your doubts freely. It’s a two-way interaction programme. Our tutors can assist you with studying, test prep and homework help in Math, English and Science. TutorEye tutoring sessions are the same as personalized tutoring sessions. Live conferencing lets you directly contact the tutor, and the virtual classroom environment includes a whiteboard, file sharing, and a host of other features. Start a free session today to get a better idea of what your tutor can help you with or discuss your upcoming session via direct messaging.

  • What if the subject I want is not listed?Show Answer

    We can add new subjects if there is enough demand for. Please write to support@tutoreye.com.

  • What if TutorEye does not have enough choice of tutors? Show Answer

    We are always signing up new tutors and can find specific tutors for any subject(s) you want. Please write to support@tutoreye.com.

     
     
  • How do I get a tutor? Show Answer

    You need an active TutorEye account to connect to a tutor. If you already have an account, just sign in and start a session anytime you need help - 24 hours a day, 7 days a week! Just click on the tutor chat at the bottom right corner of you screen. You will get the tutor list available. Online tutors will be shown with a green dot. By clicking on any online tutor, you can start the chat immediately. After that you may enter the current session or schedule your session.  You can also use the search bar to filter the list of tutors by subject or test prep.

     
     
  • Why do I have to pay for the online tutoring?Show Answer

    TutorEye membership includes access to all the courses free of cost. You only need to pay for the online tutoring. Your tutor will provide you with a valuable educational service, just like a traditional tutoring. You are paying for your tutor's expertise, skill and precious time. The major difference is that our teachers charge by minutes, so you only have to pay for the time you have learned. This flexible approach makes online tutoring a cost-effective alternative.

     
     
     
  • Will my tutor just give me the answers?Show Answer

    TutorEye.com's philosophy is to help students understand the concepts of what they are working on so that students can learn how to solve the problem and reach the answer on their own. Getting only answers to your problem would be of no help to you unless you understand the methodology behind that. TutorEye.com is not an answer-giving service.

     
     
  • Can I work with my favourite tutor again?Show Answer

    Yes. Just add tutors to your Favorites list to check their availability so that you can have another session with them. If one of your favorite tutors is not free right now, you can wait or let TutorEye find another good tutor to help you.

     
     
  • Can I review my previous sessions?Show Answer

    Yes. We understand that continuous revision is the best way for a student to strengthen his/her concepts. TutorEye record and save all the tutoring sessions for you. Just click "View your previous sessions" on your page to replay them in real time.

     
     
  • What if my tutor is not able to help me?Show Answer

    Although this is going to be a very rare situation as here we always take the professionalism of our tutors seriously. But even if in any case your tutor doesn’t know how to help with your specific question, he or she will be happy to transfer you to another tutor right away (and you won't lose any minutes while you wait). If you ever have a session you're not completely happy with, you can request a credit for the minutes used. We will review the session, and if it doesn't meet our standards for quality or accuracy, we can credit those minutes back to your account!

     
     
  • How can I schedule a session with a tutor? Show Answer

    To set up an appointment with a tutor, sign into your account and select “Schedule a Session”. You can also request an on-demand session with any available tutor.

     
     
  • What is expected from me during the tutoring sessions?Show Answer

     Students are expected to respect their tutors in each and every situation. They can get all their doubts and problems clarified, but they should not expect tutors to give only answers to their problems. Use of abusive language is strictly prohibited on TutorEye.com. As all the sessions get recorded and are under the continuous scan of Support Team, so accounts of students found misbehaving with their tutors will be blocked, and they will no longer be able to use the services of TutorEye.com in their future.

     
     
  • My tutor didn’t arrive for my scheduled session. What do I do?Show Answer

    We take the professionalism of our tutors seriously, but we understand that sometimes, unexpected situations can arise. Firstly, we recommend you to get in touch with your tutor by direct message to check what has happened. If you are having any problems with your tutor, please contact us at support@TutorEye.com. You will not be charged any amount if your tutor does not arrive for a scheduled tutoring session.

     
     
  • Can I cancel upcoming tutorials after I have made payment?Show Answer

    Upcoming tutorials can be cancelled and refunded up to 24 hours before they are due to start. Please get in touch with both the tutor and TutorEye if you would like to make a cancellation. If you cancel a tutorial within 24 hours of when it is due to commence you will not be entitled to a refund. If the student does not show up to the Tutorial and you do not send us written notification of cancellation at least 24hrs in advance, you will not be entitled to a refund.

     
     
  • What happens if tutor cancels a session?Show Answer

    We understand that sometimes, unexpected events can arise. In such case, you will be informed immediately and be given the opportunity to reschedule with the same tutor or with a different tutor, or receive a refund.

     
  • Why should I use headphones?Show Answer

    If you don't use headphones then, you may encounter problems with keyboard noise and echo. It can be very distracting during a lesson.

     
  • How do I change the name on my account?Show Answer

    The account name can be changed in student profile page.

     
  • How do I change the email address for my account?Show Answer

    The email address can be changed in student profile page, or you can write to support@tutoreye.com.

     
     
  • How do I change the time zone for my account?Show Answer

    Time zone can be changed from student profile page.

     
     
  • How do I know my current subscription plan?Show Answer

    TutorEye allows you to change/cancel your subscription plan anytime.

    Your subscription plan info and billing history are available in your account & billing information menu.

     
  • How do I contact Customer Support? Show Answer

    Send us an email at support@tutoreye.com or you can leave a message on our website to our support team via chat.

     
     
  • How do I try it for free?Show Answer

    You can enjoy a 60-minute free tutoring session before you make any commitment to book with a tutor! Free session must be used in first three days. In the free session, you can discuss your needs and expectations with the tutor. You can meet several tutors before starting a tutoring session.

     
  • How do I leave a review for a tutor?Show Answer

    Feedback is a crucial part of one’s improvement. You should always rate your tutors or leave a review. Your positive feedback will encourage them, and they will feel appreciated, and your negative feedback will give them a chance to improve. You can do this at any time after you’ve had a session and the tutor will be grateful for the feedback, which will appear on their profile (don’t worry, your personal details won’t be disclosed).

     
  • Can I use TutorEye If I’m based outside US?Show Answer

    Yes! That is what online tuition is. You can work with your favourite tutor from any corner of the world, regardless of location or time zone. If you can access a computer with a good internet connection, then you can arrange a tutorial with TutorEye, no matter where you are.

     
  • How does TutorEye.com work?Show Answer

    TutorEye.com is a wonderful online solution for every parent whose child is on the brink of choosing the path that will help him forge his career ahead. Here our mission is to provide an efficient, individualized online tutoring service that can help school and college going students, every day.

    It is a fully online tutoring service with 1000’s of fun & short videos and quizzes from best teachers across the world. A student can get unlimited access to all the courses and a tutor 24/7 in Math, Science, English and various Test Preps. Learning sessions take place in our easy-to-use online classroom, which runs in the web browser. Our tutors provide one-to-one tuition through our online classroom removing the hassle and cost of travelling. Students can enjoy tuition from their home at their own comfort level.

     
  • What training do I need before I can take an online session?Show Answer

    Prior to the first online session, you must be familiar with the whiteboard/voice software. Individual tutors, once their profiles are approved, will receive information regarding training to use the whiteboard/voice software. The software is easy to learn and user-friendly, and it requires no tech knowledge.

    If any further assistance or training is needed, then please contact our support team. We will be happy to assist you with any help you need.

     
     
  • Can a tutor make his account private and visible to logged in students only?Show Answer

    No. All tutor profiles are publicly visible on TutorEye.com.

     
     
  • Why do I need to register with Facebook/LinkedIn/Google+?Show Answer

    Social Media Connect allows TutorEye to streamline the signup process. It also helps us verify your identity and college/university associations. TutorEye will never post anything to your social media accounts without your explicit permission.

     
     
  • What permissions am I granting with Social Media Connect? Show Answer

    Access my basic information: this allows TutorEye to seamlessly create your account without requiring you to fill out a bunch of basic fields.

    Post to my wall and post to my friends’ walls: TutorEye never post to your wall without your explicit permission, and TutorEye never spam your friends. It will just make it easier for you to share things from TutorEye if you choose to.

     
     
  • What should I do if I don’t have Facebook/LinkedIn/Google+ account?Show Answer

    Currently, at least one of these accounts is required to become a tutor.

  • How do I request my payout?Show Answer

    You will never have to request any payment. Payments are automatically done. We will send you the details in Tutor Terms of Service. You must provide us your PayPal account email in your profile or your Bank Account Details. If you have any questions on your payment disbursement, please contact our support team anytime.

     
     
  • How do I add/update my payment information?Show Answer

    You can update your PayPal information in your profile page.

     
  • How will tutor be matched with a student?Show Answer

    Students will find you in the tutor directory based on your subject areas/topics. They will contact you directly by sending you a private message or scheduling a session during one of your available times.

     
     
  • How can I attract students?Show Answer

    Here are our top tips for attracting more students and booking more sessions:

    • To begin with, you must have an in-depth knowledge of your subject. That alone is not enough. You must be a friendly, understanding and approachable with the knowledge of student psychology to generate great reviews from students. You should have a lot of patience and tolerance to not just become a good teacher but a mentor as well.

    • You must prepare your topic for the scheduled session in advance and should be ready for all the questions and queries related to that topic.

    • For online sessions, you must have a fast and reliable internet connection and must have thoroughly practiced with and understood the tutoring software.

    • You must be punctual for your sessions. Login TutorEye.com, at least, 10 minutes before your session.

    • Students can cancel sessions. If for any reason a session does not go well (which we do not expect from our tutors) you can honestly inform the student, after clicking at the void, that he/she can change the tutor and will not be charged for the session.

    • Students review a tutor after each session, and a bad review score or negative comments will be archived in your tutoring record. If you feel that you have done your job quite well, and still student has left a negative remark, you can write to our TutorEye Support Team, and we will look into the matter personally.

    • Make your profile impressive, include a profile image, and select as many subjects/topics as possible.

    • Collect ratings and reviews (but this comes with time). If you are looking to improve your profile quickly, you could ask your students to kindly rate you after the session.

    • Keep your availability flexible. If your available times don’t match with your potential students’, they won’t book you. Keep your timezone in mind as you select your timeslots — TutorEye is 24/7, and its students are all over the globe.

    • Respond quickly and be helpful & polite when an inquiring student sends you a direct message.

    • As soon as you get a student who is only interested in answers, you should tell him politely that this is not an answer giving site, and if he doesn't want to understand the concepts, you can stop teaching him.

    • You should not worry about the threats of bad remarks by the students. The TutorEye Team will review their lessons and if we found everything alright, their bad remarks would be deleted.

    • Tutors don’t have to care about the students who don’t respect them. If any child leaves a bad remark after a good lesson, they can mail to the support team and our team will take care of that issue.

  • What is expected from me in the session?Show Answer

    A tutoring session on TutorEye is meant to simulate a typical in-person tutoring session. You are expected to make your students comfortable and help them master topics they’re struggling with in a very friendly way. You should encourage students to ask more and more questions on their queries. You should not just act like a teacher but try to become a mentor and guide the students for their future aspirations as well.

     
  • What if I am not able to explain the concept or I myself is not clear about the problem of the student?Show Answer

    We expect total professionalism from our tutors, and they should be intelligent and competent enough in the subjects they have chosen to teach. Even if, such problem occurs, you can immediately click at the void button and convey this message to the student so that he/she can change the tutor. You won’t be credited any money for such session.

     
     
  • At what times should I make myself available for tutoring?Show Answer

    We expect that a significant number of our students will be from US and Canada. When school is on, students take tutoring classes during the evenings and on weekends. A tutoring session can be planned based on student availability during weekdays and weekends.

     
  • How much time do I need to spare to conduct online tutoring sessions?Show Answer

    TutorEye is a highly flexible platform that enables a tutor to teach whenever he can. It all depends on how much a tutor is available to teach online. We recommend a teacher to spend at least 4 hours per day on an average. But a commitment of at least 2 hours per day is a must.

     
  • How do I schedule a session?Show Answer

    At TutorEye, only students can schedule lessons based on the availability in your calendar, or your current availability status.

  • What I need to confirm before I start a session with students?Show Answer

    When a student books a session, you will see student's class/level, specific subject and topic and an additional text description given by the student, if any, regarding his/her problem. You must be fully prepared for the given topic and the topics related to it. Before starting the session, you must keep in mind the level of the student and explain him the topic accordingly. You should start your session in a peaceful environment so that nobody could disturb you or create a disturbance within the session. Also, plan your session accordingly so that you have plenty of time, and you are not in a hurry to finish it.

     
     
  • How much does an average tutor earn on TutorEye?Show Answer

    Tutor earning is totally dependent on the hard work and time devoted by the tutors on TutorEye.com. More hours you teach, more earnings you get. It depends on your country of residence and your review feedback from students.

     
  • What if I am not able to teach for the hours committed initially?Show Answer

    At TutorEye, you teach at your own convenient time and the time that is mutually convenient to you and your students. You are your own boss here, and your earnings are directly dependent on the time devoted by you.

     
     
  • Will I receive technical support if I face any issues during my sessions?Show Answer

    Yes. If you face any technical issues, you can take help from our online support system.

     

  • Are there chances for my Payouts to be increased in the Future?Show Answer

    Definitely. You grow financially on TutorEye. As your total hours of teaching increases, you will notice a rise in your payouts also, because your pay per hour directly depends on that.

     
  • I already have the digital Pen and Tablet. Can I use the Same?Show Answer

    Yes, we strongly encourage the same. Having digital pen and tablet is must for a Tutor.

     
  • How do I begin a session? Show Answer

    Scheduled sessions:

    Simply log into your tutor account on TutorEye.com a few minutes before your lesson is scheduled to start. You will see your upcoming session in your dashboard, then click the link on that lesson to join your classroom.

    Immediate sessions:

    If you want to accept an immediate lesson that you have received, just click start session, and you will be taken to your classroom.

  • How are tutors verified?Show Answer

    Tutors are required to submit their duly filled application form that verify their personal identity.

    Strict selection criteria- We find bright subject specialists who study at leading universities and achieved top grade

    Personal interviews- Personality and communication skills are very important to us, so we interview each tutor individually

    TutorEye guarantee- We strive to find the best tutors. If a student is not completely satisfied with our Tutor, then it's a free session.

     
  • What qualifications should the tutors have?Show Answer

    TutorEye always shows preference to the friendly, professional, supportive teachers from top tier colleges, who can understand student psychology. Here, qualifications and experience vary between tutors, but you can view individual qualifications in each tutor’s profile. At the minimum, TutorEye tutors are required to have a bachelor’s degree, but many have anything up to a doctorate in a particular subject.

  • Do I have to be located in the US to be a tutor?Show Answer

    No. We hire tutors from all parts of the world. You only have to be well qualified, competent, friendly, professional and supportive enough to be a tutor.

     
  • Can I tutor with TutorEye If I am on a visa?Show Answer

    Please submit your application and our team will review the same and would let you know our decision very shortly.

  • What are the technical requirements for TutorEye.com?Show Answer

    To complete a session on TutorEye, you will need a computer with a stable internet connection, speakers/audio, and, at least, a microphone (the one built into your computer is fine). We highly recommend a webcam and headphones, as TutorEye sessions are based on live video chat. No downloads are required. Our Support Team takes care of all the training you need to kickstart your sessions.

  • Why should I use headphones?Show Answer

    If you don't use headphones then, you may encounter problems with keyboard noise and echo. This can be very distracting during a lesson.

     
  • How do I become a tutor?Show Answer

    To tutor at TutorEye.com, you need a Bachelor's degree or higher. You should have the thorough knowledge of your subject, and you should select only those subjects to teach which you know the best. Anyone with such qualifications is welcome to TutorEye to work as a tutor, and understand how our website works.

    To become a tutor, you must fill in and submit your application for approval. After that, you will be informed of an online interview.Tutors whose profiles are approved and have passed their interviews are ready to teach on our website.  We reserve the right to verify all the information in your Resume and Application from third parties and to select you for any Subject(s) or other test or interview at any time. We can deactivate a tutor at any time, at our sole discretion, for any reason or no reason at all.

     
  • What is expected from me in an interview?Show Answer

    Interviews will be conducted on our whiteboard conference application. (computer + headphones are needed). You will be required to answer questions on your subject expertise, your experience and your views on teaching. We will check communication skills, and if approved, we will provide you further training on our whiteboard.

  • What charges are charged by TutorEye to sign up and earn money as a tutor?Show Answer

    TutorEye does not charge to sign up and to submit your profile for approval.

     
  • How do I update my application once it is submitted?Show Answer

    You cannot update your application after submission. However, for some major changes, you may contact us.

  • How will I know I have been approved to join TutorEye?Show Answer

    After you log in and submit your Profile, your Profile page will also show you the status of your submitted Profile. We will review your information, and you will receive an email/SMS for the interview. Once your profile is approved/disapproved and you are through with your interview, you will receive an email/SMS for the same.

     
  • Can I tutor students outside TutorEye.com?Show Answer

    Yes, any tutoring you do through TutorEye is independent of tutoring opportunities you find through other means. However, any tuitions you provide to students you find through TutorEye must always be logged in the system.

     
  • How long does it take for the process to be completed and get listed on TutorEye?Show Answer

    The process of getting listed on TutorEye is extremely simple and quick. On an average, the process can be completed in maximum 5 days.

  • What subjects are offered on TutorEye?Show Answer

    At TutorEye, we offer online tuition classes in Mathematics, English, Physics, Chemistry and Biology. We also have structured courses for all the middle school, high school levels, subject tests and prep tests in Math, Science and English.

     
  • Is computer proficiency a must to conduct these online sessions?Show Answer

    To conduct online sessions on TutorEye.com, you should have basic knowledge of computers and internet usage. Our Academic team will take care of all the training you require to conduct the online sessions on TutorEye using Whiteboard.

  • Will I be given any training to conduct these online sessions?Show Answer

    Yes, our Academic team will train you in all the aspects needed to start an online tutoring session.

     
  • Do I need to sign any contract or bonds?Show Answer

    No. You do not have to sign any contract or bond with us. 

  • How much does it cost to connect with a TutorEye.com tutor? Show Answer

    Tutoreye.com offers several flexible plans to fit your study style and the need for tutoring from month to month. Full details are available on our Price page.

     
     
  • Do I have to use my entire hour in a session?Show Answer

    No. The average session is about 20-25 minutes long, but you can work with a tutor for as long as you need — whether it's for five minutes or an hour. The minimum billing duration is 5 mins.

     
  • Do I have to sign a long-term contract? Show Answer

    Not at all! TutorEye.com offers monthly subscriptions, meaning we will charge your credit card each month. You can cancel your account at any time. If you do cancel, we will not charge your card again.

     

  • Can I change my plan whenever I want? Show Answer

    Yes, you can upgrade or downgrade your plan whenever you want—just click "View or change your plan" on your Account page. Upgrades take effect immediately, and downgrades take effect on your next monthly billing cycle.

     
  • Can I cancel my plan at any time? Show Answer

    Yes, you can cancel at any time. If you choose to cancel, you'll be able to finish your current month, and we will not charge your card again.

     
  • Which forms of payment are accepted? Show Answer

    We accept all major credit cards. You must have a U.S. or Canadian billing address when purchasing a plan.

     
  • How do you secure payments?Show Answer

    All card payment are made through a secure third-party payment provider. Your credit card information is never stored on our website

     
  • Where can I see my account balance?Show Answer

    You can see your account balance under your profile.

     
  • What happens to my unused minutes from month to month?Show Answer

    Any unused time will roll over indefinitely from month to month. If you cancel your plan, you can use your minutes until your current billing month ends.

     

  • What if I run out of credit during my session?Show Answer

    If you run out of credit during your live session, it will be cut short. Before booking a live tutor, double check your current credits to make sure you will have enough to complete the session. But don’t worry, you can recharge credits any time you like (in your account page)

     

Still need help? Shoot us an email at support@tutoreye.com